FAQ

What types of BLACK+DECKER products do you offer?

We specialize in a wide range of BLACK+DECKER outdoor power equipment and accessories including chain saws, hedge trimmers, leaf blowers, line trimmers, mowers, tillers, and genuine replacement parts for these products.

Do you carry both corded and cordless tools?

Yes, we offer both corded and cordless versions of many tools, including chain saws, hedge trimmers, leaf blowers, and line trimmers, giving you flexibility based on your power preferences and needs.

Are your BLACK+DECKER products genuine?

Absolutely. We are an authorized retailer of genuine BLACK+DECKER products and accessories. We guarantee that all items are authentic and come with their original manufacturer warranties.

How do I place an order?

Simply browse our website, add items to your cart, and proceed through our secure checkout process. You’ll need to provide shipping information and payment details to complete your order.

Do I need to create an account to place an order?

While creating an account allows you to track orders and save preferences, you can check out as a guest without creating an account.

Can I modify or cancel my order after placing it?

Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet been processed for shipping.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for all orders.

Is my payment information secure?

Yes, we use industry-standard encryption technology to protect your payment information and ensure secure transactions.

When will my credit card be charged?

Your card will be charged when your order is placed and processed.

Where do you ship?

We ship worldwide except to Asia and some remote areas due to logistical constraints. If you’re unsure about delivery to your location, please contact us before ordering.

What shipping options are available?

We offer two shipping methods:
– Standard Shipping: $12.95 flat fee via DHL or FedEx, delivery within 10-15 business days after shipment
– Free Shipping: For orders over $50 via EMS, delivery within 15-25 business days after shipment

How long does it take to process orders?

We process orders within 1-2 business days before shipment. Processing times may vary slightly during peak seasons or due to product availability.

How can I track my order?

Once your order ships, we’ll send a confirmation email with a tracking number that allows you to monitor your delivery in real-time.

What is your return policy?

If you’re not completely satisfied with your purchase, you can return it within 15 days of receipt for a refund or exchange. The product must be unused and in its original packaging.

How do I initiate a return?

Please visit our Returns Policy page for detailed instructions on how to initiate a return. You can also contact our customer service team for assistance.

How long does it take to process a refund?

Once we receive your returned item, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.