At Cheap BLACK+DECKER Store, we are committed to providing you with high-quality outdoor power equipment and genuine parts. We want your shopping experience to be smooth and satisfying. Below, you’ll find detailed information about our shipping and returns policies.

Shipping Information

We ship globally, excluding Asia and a few remote regions. Please allow the following time for order processing and delivery:

  • Order Processing Time: 1-2 business days after payment confirmation.
  • Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment. Shipping fee: $12.95.
  • Free Shipping: Available for orders over $50, shipped via EMS. Delivery within 15-25 business days after shipment.

Returns & Exchanges Policy

We stand behind the quality of our products. If you are not satisfied with your purchase, you may return or exchange most items within 15 days of receiving your order.

Please Note: For safety and hygiene reasons, the following products are FINAL SALE and cannot be returned or exchanged unless they are defective upon arrival:
  • Blades
  • Any Parts & Accessories that have been installed, used, or removed from their original packaging

Return Conditions

To be eligible for a return or exchange, your item must meet the following conditions:

  • In its original, unopened packaging with all tags and manuals attached.
  • In new, unused, and resalable condition.
  • Accompanied by the original proof of purchase (order number).

Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, contact our customer service team at [email protected] with the following information:
    • Subject: Return/Exchange Request – Order #[Your Order Number]
    • Body: Include your full name, order number, product name, and reason for return/exchange.
  2. Wait for Authorization & Instructions: Our team will review your request and, if approved, email you within 24-48 business hours with a Return Merchandise Authorization (RMA) number and shipping instructions. Do not ship your return without an RMA number.
  3. Ship the Item: Securely package the item in its original box and packaging materials. Include a copy of your order confirmation or invoice inside the package. Ship the item to the address provided using a trackable shipping service. Original shipping fees are non-refundable. You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped) or a defective product.
  4. Processing by Our Warehouse: Once our warehouse receives and inspects your return, we will process your request. You will receive a confirmation email.
    • For Returns: Your refund will be initiated.
    • For Exchanges: The replacement item will be shipped out to you.

Refund Timing & Method

Refunds will be processed to the original payment method used for the purchase:

  • Credit/Debit Card (Visa, MasterCard, JCB) & PayPal: Please allow 5-10 business days for the refund to be fully processed and appear on your statement after approval. Processing times may vary depending on your financial institution.

Questions?

If you have any questions about our shipping or returns policy, please contact our friendly customer service team at [email protected]. We’re here to help!

Cheap BLACK+DECKER Store
939 West Beach Dr, Panama City, US 32401
Website: buylawngardentool.com